RockALevel Privacy Policy
Last updated: January 8, 2026
RockALevel (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rockalevel.com (the “Site”) or interact with us in any way. By using our Site or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information you provide to us directly: When you contact us, request a quote, or work with us on a project, we may collect your contact details (name, email address, phone number, mailing address), project information (property address, photos, plans, budget range, timelines), business details (company name, role/title for commercial clients), and communication content (emails, messages, notes, feedback).
1.2 Information collected automatically (website & analytics): We may collect IP address, approximate location, browser type/version, device/OS, pages viewed, time spent, click paths, referring site, typically via cookies (see Section 4).
1.3 Information from third parties: We may receive data from advertising platforms if you interact with our ads, referral partners, and public sources (property records) to help with projects.
2. How We Use Your Information
We use your information to provide services (estimates, contracts, work), communicate with you, improve our services and website, for marketing/showcasing with your consent, and to meet legal and security obligations. Your personal information is only used for the purposes described here or as required/permitted by law.
Information Sharing, Cookies & Analytics
3. How We Share Your Information
We do not sell your personal information. We may share it with trusted service providers, subcontractors, or trades/vendors directly involved in your project and service providers who help us operate our business. We may disclose information to legal authorities as required, or during business transfers, always maintaining privacy protections.
4. Cookies & Analytics
Our site may use cookies to remember preferences, understand how visitors use the site, and measure content/ad performance. You can control cookies via your browser; disabling them may affect some features. We may use third-party analytics/advertising tools (e.g., Google Analytics, Meta Pixel); these may set their own cookies and provide us with aggregated insights—not personal identification.
5. How We Protect Your Information
We take reasonable security measures to protect information from loss, misuse, and unauthorized access, but no method is entirely secure. Please exercise caution when sharing sensitive details online.
Data Retention, Rights & Choices
6. Data Retention
We retain your information as needed to fulfill policy purposes, complete your project, and meet legal, accounting, or reporting requirements. When information is no longer required, we may delete or anonymize it.
7. Your Choices & Rights
Depending on your location and law, you may have the right to access, correct, or delete data, object to/restrict processing, or withdraw consent. To exercise your rights, contact us using the details below. We may verify your identity first. You can opt out of marketing emails at any time.
8. Third-Party Links
Our site may link to other websites or platforms. We are not responsible for their privacy practices. Review their policies before providing information.
Children’s Privacy & Policy Updates
9. Children’s Privacy
Our services and site are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided information, please contact us to remove it.
10. Changes to This Policy
We may update this policy to reflect law/practice changes. The “Last updated” date indicates the latest revision. Continued use of our site after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
RockALevel
1654 Wilson St W, Hamilton, ON L0R 1R0
Phone: 289-339-2239
289-442-0587
Email: info@rockalevel.ca